We ship within Germany via DHL, and via UPS for international orders. We usually ship orders very quickly – often the same day. For other products, or during busier periods, dispatch takes 1-2 business days.
Germany
Handling: 1 to 2 business days
Transit: 1 to 2 business days
Cost: 6.90 EUR, free from 2 records, UHQR titles always free
Austria, Belgium, Denmark, France, Italy, Netherlands, Spain
Handling: 1 to 2 business days
Transit: 2 to 5 business days
Cost: 15.50 EUR per order, free from 2 records
United Kingdom, Sweden
Handling: 1 to 2 business days
Transit: 3 to 5 business days
Cost: 15.50 EUR per order, free from 3 records
Switzerland
Handling: 1 to 2 business days
Cost: 15.50 EUR per order, free from 3 records
Norway
Handling: 1 to 2 business days
Cost: 33.50 EUR per order, free from 3 records
SACDs always incur shipping costs: they do not count towards free shipping.
Please note: Pre-order orders must always be triggered as a single order. If you would like to order the desired pre-order products together with in-stock products and have them delivered together, please contact us by e-mail.
To ensure an accurate delivery, please verify your contact and shipping information is accurate at time of purchase. Also be advised the estimated shipping dates provided at checkout are not guaranteed.
If your tracking information says the order has been delivered, but it has not arrived, you must contact Michael45 within 5 business days. We are unable to attempt the claim process outside of this deadline.
- How much does it cost to ship to my country?
Customs duties and taxes charges are NOT included with the shipping cost. As every country has different regulations, either FedEx or your Postal Carrier will request payment for any charges relating to customs duties or taxes.
Please note: Michael45 will not understate or lower the declared value of any international order. Doing so is unlawful.
- What happens if I refuse a delivery shipment?
Refusing a shipment can be very expensive. We assume you understand your individual country’s import rules. If you refuse a shipment, you will be responsible for the shipping costs to your country, any storage fees your order incurred, any taxes your country charged on it and the cost to ship it back to us. We will charge you for these expenses after your item is returned to us. These charges cannot be declined or ignored, and they are usually twice what you would have paid if not more.
- What does Ship in Full mean?
We can hold your order until all items are available – this is SHIP IN FULL, this method will delay your entire order until ALL of your items are received in our warehouse. When using this method we DO NOT charge your credit card until we ship your order. Please pay attention to RELEASE DATES.
The other option is selecting “NO” to Back Orders; this also includes any PRE-orders. When you select this option any item that is not immediately available to be shipped is DELETED from your order. It will not be sent on this order or on any future order unless you order it again. The item is completely removed.
Michael45 is operated by:
Michael Ludwigs Agentur, sole proprietor Michael Ludwigs
Street: Ludenbergerstr. 11
City: Düsseldorf
State/Region: North Rhine-Westphalia
Country: Germany
Zip Code: 40629
VAT ID: DE234270742
Email: [email protected]
Phone: +49 171 6556088
